Return & Refund Policy

Return and Refund Policy

Last updated: August 24, 2026

30-day return window

You may request a return within 30 days after delivery. To be eligible, the item must be unused, in the same condition received, and in its original packaging, with proof of purchase.

Start a return before shipping

Email admin@scozee.com with your order number and reason for the return. If approved, we will provide instructions and the correct return address. Do not send a return to the address on the original package unless we specifically authorize it. Unauthorized returns may not be accepted.

Return shipping

Customers are generally responsible for return shipping for preference-based returns. If an item arrived damaged, defective, or incorrect, contact us within 7 days with clear photos. When we confirm that the issue was our error or the supplier's error, we will provide an appropriate resolution.

Non-returnable items

Gift cards, final-sale items, personalized or made-to-order goods, opened hygiene-sensitive items, hazardous materials, and items specifically identified as non-returnable cannot be returned unless they arrive defective or incorrect. Additional product-specific restrictions may be disclosed on the product page.

Refunds

After an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are sent to the original payment method. Banks and payment providers may require additional time to post the credit. Original shipping charges are not refundable unless the item was damaged, defective, or incorrect.

Cancellations

Contact us immediately if you need to cancel or change an order. We will try to help, but cancellation is not guaranteed after processing or fulfillment begins.