Frequently Asked Questions

Where do you ship?

We currently focus on shipping within the United States. Available destinations and shipping charges, if any, are shown at checkout.

How long does delivery take?

Orders generally require 1–3 business days for processing. Estimated transit time varies by product, supplier warehouse, destination, carrier, and order cut-off time. Many domestic orders arrive within 2–7 business days after processing, but this is an estimate rather than a guarantee.

Will I receive tracking?

Yes. When tracking becomes available, it will be sent to the email address used at checkout. Tracking may take up to 48 hours to begin showing movement.

Can I change or cancel my order?

Contact us as soon as possible at admin@scozee.com. We will try to help, but changes or cancellations are not guaranteed after an order enters processing.

What is your return window?

Eligible items may be returned within 30 days after delivery. Contact us before sending anything back so we can provide instructions and the correct return address.

What if my item arrives damaged or incorrect?

Email us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and provide the appropriate resolution.